Contact Us

Before Contacting Us:

Shipping delays are beyond our control and there is nothing we can do once shipped. Please use your tracking# and contact the carrier if you experience delays.

USPS Tracking 1 (800) 275-8777

Fedex Tracking 1 (800) 463-3339

Our turnaround time in most cases is up to 3 business days. During heavy seasonal activity, we may take up to 7 business days. Production time does not include Shipping time.

Please see our Shipping Policy page

You can check the status of your order by logging into your account and viewing your Order History.  Additionally, you will receive order status update emails while we produce your order.  You will receive a shipment email with tracking # when your order is complete.

If you have not received an Order Confirmation email from us after placing your order, please check your SPAM folder.  Make sure to mark our email as NOT-SPAM, and be sure to add our email address to your trusted list.

We may be contacted at the address or phone listed here.  Photo Balloon Phone Representatives are available 7 days a week from 10:00am to 8:00pm EST.

Live Help!

If you prefer to chat live with one of our Photo Balloon Representatives, click on the Live Chat button on any page.